For Care Providers on Truly Care: Understanding Background Checks

When connecting with families through an online caregiving marketplace, trust plays an important role. A completed background check can help families feel more informed as they consider working with a care provider they may not know personally.

For care providers, completing a background check is one way to share transparency when starting conversations with families and to access additional features of the Truly Care marketplace.

How Background Checks Relate to Marketplace Access

On Truly Care, completing a background check is required to access certain marketplace features, such as having your profile appear in search results and viewing care opportunities posted by families.

Background checks are not evaluations of character, skill, or suitability, and they are not endorsements. Families decide whom they reach out to, and care providers choose which opportunities they want to explore.

Background Check Partner: Checkr

Truly Care works with Checkr, a third-party background screening provider used by platforms across many industries. Checkr follows fair chance–aware screening practices and provides tools that help individuals understand what information may be reviewed.

You can explore more about Checkr’s screening process directly on their website, including how background checks generally work and what information may be included.

What the Background Check Includes

The current platform-facilitated background check package includes the following components, based on available records at the time the check is completed:

• Identity Verification
• Social Security Number (SSN) Trace, used to confirm name and address history (this is not a credit check)
• National Criminal Database Search (Standard)
• Sex Offender Registry Search
• Global Watchlist Search

These screenings rely on available public records and identity information and generally use a seven-year lookback period, where permitted by law.

Results reflect information available at a single point in time and do not include ongoing or continuous monitoring.

Understanding the Scope and Limitations

It’s important to understand what this background check does—and does not—cover.

Platform-facilitated background checks have limitations, including:

• Records older than seven years are generally not included
• Searches rely on available name and address history and may not capture information associated with aliases or alternate identities
• Results represent a point-in-time snapshot and do not monitor for new records after completion

Because of these limitations, background check information is not reviewed in isolation.

Fair Chance Considerations

Having a record does not automatically prevent someone from accessing the Truly Care marketplace. Background check information is not intended to result in automatic exclusion.

When applicable, families may choose to consider factors such as relevance, timing, and individual context as part of their own hiring decisions. These principles align with fair chance guidelines that encourage individualized consideration.

What to Expect During the Process

After you provide consent, most background checks are completed within 24 to 48 hours, though timelines may vary depending on record availability.

Checkr provides status updates throughout the process and notifies you when results are available for your review.

What Becomes Available After Your Background Check

Once your background check is completed, additional marketplace features become available to you. This typically includes:

• Making your profile searchable so families can find you
• Viewing and exploring care opportunities that align with your preferences
• Starting conversations with families who are exploring care options

Completing a background check does not guarantee work or result in a match. Families decide whom they contact, and care providers choose which opportunities to pursue.

Independence and Choice

Completing a background check does not change your independent status. Families and care providers decide together whether to work together and set their own terms, including schedules, responsibilities, and compensation.

Key Takeaways for Care Providers

• A background check can help support early trust with families
• Screenings use a seven-year lookback, aligned with industry norms
• Fair chance principles apply, and records are not reviewed in isolation
• Completing a background check unlocks marketplace visibility and job-search features
• Care providers remain independent and choose which opportunities to pursue

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