TRULY CARE TERMS OF SERVICE

Last Updated: May 7, 2025

1. INTRODUCTION AND ACCEPTANCE

Welcome to Truly Care. These Terms of Service ("Terms") govern your access to and use of the Truly Care website, mobile applications, and all related services (collectively, the "Service") by all Platform Participants. Truly Care is owned and operated by Truly Care Corp. ("Truly Care," "we," "us," or "our").

"Platform Participants" means any individual, organization, or entity that accesses or uses the Service in any capacity, whether as:

• Direct service users (Care Seekers and Care Providers)
• Business partners and corporate clients
• Institutional collaborators
• Third-party service providers
• Any other capacity as may be designated by Truly Care

By accessing or using the Service as a Platform Participant, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

Truly Care may modify these Terms at any time to accommodate new services, user types, or business relationships. Any changes will be effective immediately upon posting on the Service. Your continued use of the Service following the posting of revised Terms constitutes your acceptance of such changes. Please review these Terms regularly.

2. ELIGIBILITY AND REGISTRATION

2.1 Eligibility Requirements

To use the Service, you must be at least 18 years of age and legally able to enter into a binding contract. If you are accessing the Service on behalf of a company, organization, or other entity, you represent that you have the authority to bind such entity to these Terms.

Eligibility requirements may vary based on Platform Participant type and intended use of the Service. Corporate and institutional users must have appropriate authorization to enter into these Terms on behalf of their organization.

Care Providers must:

• Be legally eligible to work in the applicable jurisdiction
• Possess the experience, training, qualifications, and authorizations required by law for the services they offer
• Provide accurate information about their qualifications and experience

Business and Institutional Platform Participants must:

• Have valid legal authority to operate in their jurisdiction
• Maintain any required licenses, certifications, or regulatory approvals
• Comply with all applicable laws and regulations in their industry

2.2 Platform Participant Categories

The Service accommodates multiple Platform Participant types, each subject to these Terms and any additional terms specific to their category:

Individual Platform Participants:

• Care Seekers: Individuals and families seeking care services
• Care Providers: Individuals offering care services

Business Platform Participants:

• Corporate Partners: Employers offering Truly Care as an employee benefit
• Healthcare Organizations: Medical facilities, therapy centers, and healthcare providers
• Educational Institutions: Schools, universities, and training organizations
• Service Providers: Background check companies, payroll services, and other third-party vendors

Institutional Platform Participants:

• Government Agencies: State and local agencies administering care programs
• Insurance Companies: Organizations providing care-related coverage
• Non-Profit Organizations: Advocacy groups, support organizations, and charitable entities

Additional Platform Participant categories may be added as the Service evolves. Specific terms for each category may be provided in supplemental agreements.

2.3 Account Registration

To access certain features of the Service, you must register and create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying Truly Care immediately of any unauthorized use of your account or other security breaches

Truly Care reserves the right to terminate accounts or deny service to any Platform Participant for any reason at our sole discretion.

3. SERVICE DESCRIPTION AND LIMITATIONS

3.1 Service Description

Truly Care operates a comprehensive care ecosystem that connects various Platform Participants in the caregiving marketplace, including:

Core Platform Services:

• Profile creation and management for care seekers and providers
• Search, matching, and discovery capabilities
• Communication and collaboration tools
• Trust and safety features
• Payment processing and payroll administration

Business and Institutional Services:

• Corporate employee benefit programs
• Healthcare facility staffing solutions
• Educational institution partnerships
• Government program administration
• Insurance and funding coordination

Third-Party Integration Services:

• Background check and verification services
• Payment processing and payroll management
• Training and certification programs
• Data analytics and reporting tools

The specific features and services available to you depend on your Platform Participant category and subscription level. Additional terms may apply to specific services or Platform Participant categories.

3.2 AI-Powered Services and Interactions

Truly Care utilizes artificial intelligence ("AI") technology to enhance the Service experience, including but not limited to:

• Automated matching and recommendation algorithms
• AI-powered customer support and assistance
• Intelligent search and filtering capabilities
• Automated communications and notifications
• Content moderation and safety features

AI Agent Interactions: During your use of the Service, you may interact with AI agents rather than human representatives. AI agents may assist with:

• Initial customer inquiries and support
• Account setup and onboarding guidance
• Matching recommendations and explanations
• Basic troubleshooting and technical support
• Information gathering and screening

Important Disclosures:

• AI agents will identify themselves as automated systems when practical
• AI responses are generated based on algorithms and training data
• AI agents may not understand context or nuance the same way humans do
• Complex issues may be escalated to human representatives
• You may request to speak with a human agent when available

AI Limitations: You acknowledge that AI technology:

• May produce inaccurate, incomplete, or inappropriate responses
• Cannot replace human judgment in critical decisions
• May have biases or limitations based on training data
• Should not be relied upon for medical, legal, or emergency advice
• May evolve and improve over time, affecting response quality

Your Responsibilities: When interacting with AI agents, you agree to:

• Provide accurate information to ensure helpful responses
• Verify important information through additional sources
• Use human judgment when making important decisions
• Report any inappropriate or concerning AI responses
• Understand that AI interactions may be logged for quality improvement

3.3 Due Diligence and Verification Responsibilities

Care Seeker Responsibilities: Care Seekers are solely and entirely responsible for verifying all information provided by Care Providers, including but not limited to:

• Identity verification and background checks
• Professional qualifications, certifications, and licenses
• Work history and employment references
• Educational credentials and training
• Criminal history and safety records
• Immigration status and work authorization
• Insurance coverage and bonding
• Health and medical clearances where applicable

Required Due Diligence: Before engaging any Care Provider, Care Seekers must conduct their own comprehensive screening process, which should include:

• In-person or video interviews
• Verification of all claimed qualifications and experience
• Contact with previous employers and references
• Independent background checks through qualified screening services
• Verification of any licenses or certifications required for the type of care needed
• Assessment of the Care Provider's suitability for the specific care requirements
• Documentation of all verification efforts

Platform Limitations: Truly Care does NOT:

• Conduct or guarantee the accuracy of background checks (except for optional verification services explicitly offered)
• Verify the truthfulness of information provided by Care Providers
• Confirm the qualifications, experience, or competence of Care Providers
• Validate licenses, certifications, or professional credentials
• Guarantee the safety, reliability, or suitability of any Care Provider
• Monitor ongoing Care Provider performance or conduct
• Assume any responsibility for Care Provider actions or omissions

Safety Recommendations: For your safety and peace of mind, Truly Care strongly recommends:

• Never leaving vulnerable individuals (children, elderly, or disabled persons) alone with an unvetted Care Provider
• Conducting trial periods with supervision before allowing independent care
• Establishing clear emergency procedures and contact protocols
• Maintaining regular communication and check-ins during care provision
• Trusting your instincts if something feels wrong or concerning
• Seeking professional advice for complex care needs or situations

Disclaimer of Responsibility: By using the Service, Care Seekers acknowledge and agree that they bear full responsibility for all hiring decisions and that Truly Care shall not be liable for any damages, injuries, losses, or other consequences resulting from Care Provider actions, omissions, qualifications, or misrepresentations. This responsibility exists regardless of whether optional verification services have been used.

3.4 Service Limitations

Truly Care is not an employment agency or employer of Care Providers. We do not:

• Introduce, supply, or select specific Care Providers for Care Seekers
• Control, supervise, or direct the work of Care Providers
• Verify the accuracy of user-provided information (although we may offer verification services)
• Guarantee the quality or safety of care provided
• Take part in the negotiation of terms between Care Seekers and Care Providers
• Guarantee the availability of Care Providers
• Act as an agent for either Care Seekers or Care Providers

Care Seekers and Care Providers are solely responsible for evaluating each other's suitability, including conducting their own screening, interviews, reference checks, and any other necessary due diligence.

4. USER CONTENT AND CONDUCT

4.1 Platform Participant Content

"Platform Participant Content" includes any information, data, text, photos, videos, or other materials that Platform Participants submit to the Service. By submitting Platform Participant Content, you grant Truly Care a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, and display your Platform Participant Content in connection with the Service.

You represent and warrant that:

• You own or have the necessary rights to your Platform Participant Content
• Your Platform Participant Content does not infringe on the intellectual property rights of others
• Your Platform Participant Content does not violate these Terms or applicable laws

4.2 Prohibited Content and Conduct

All Platform Participants agree not to engage in any of the following:

• Posting false, misleading, or deceptive information
• Impersonating another person or entity
• Harassing, threatening, or intimidating others
• Posting content that is discriminatory, defamatory, obscene, or offensive
• Attempting to circumvent any of the Service's safety features
• Using the Service for any illegal purpose
• Interfering with the proper operation of the Service
• Attempting to reverse engineer or access underlying code
• Creating multiple accounts to manipulate ratings or reviews
• Using the Service to distribute spam or malware
• Collecting user information without consent
• Attempting to manipulate, confuse, or "jailbreak" AI systems
• Using AI agents to generate harmful, illegal, or inappropriate content
• Misrepresenting yourself to AI agents or attempting to extract proprietary information

Truly Care reserves the right to remove any Platform Participant Content or suspend accounts that violate these prohibitions.

5. SUBSCRIPTIONS AND PAYMENTS

5.1 Subscription Plans

Truly Care offers both free basic services and premium subscription plans with additional features. Different subscription tiers and pricing may be available for different Platform Participant categories. Details of subscription plans, including pricing and features, are available on the Service.
When you purchase a subscription:

• You authorize Truly Care to charge your payment method
• Your subscription will automatically renew unless canceled
• You may modify or cancel your subscription at any time through your account settings

5.2 Payment Processing

Truly Care uses third-party payment processors to facilitate payments between Platform Participants and for subscription services. By using these payment features, you agree to comply with the terms and conditions of our payment processors.
For payments between Care Seekers and Care Providers:

• Truly Care is not responsible for any payment disputes
• Care Seekers and Care Providers must establish their own payment terms
• We recommend documenting agreements in writing

5.3 Fees and Refunds

All fees are clearly disclosed before purchase. Subscription fees are charged in advance and are non-refundable except:

• Where required by law
• At Truly Care's discretion for exceptional circumstances
• As specified in special promotions or offers

6. PRIVACY AND DATA SECURITY

Truly Care collects and processes personal information from all Platform Participants, including data from AI agent interactions, as described in our Privacy Policy, which is incorporated by reference into these Terms. By using the Service, you consent to our data practices as described in the Privacy Policy.

AI agent interactions may be recorded, analyzed, and used to improve our services. This may include conversation logs, response patterns, and user feedback.

We implement reasonable security measures to protect your information but cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

7. BACKGROUND CHECKS AND VERIFICATION

7.1 Optional Verification Services

Truly Care may offer optional verification services to various Platform Participant categories, including identity verification and background checks. These services are provided by third-party vendors and are subject to additional terms.
You understand and agree that:

• Background check information may be incomplete or inaccurate
• Background checks have limitations and should not be the sole basis for hiring decisions
• Truly Care does not guarantee the accuracy of any verification services
• Verification services do not guarantee a Care Provider's competence or character

7.2 Consent for Background Checks‍

If you are a Care Provider who elects to undergo a background check through the Service, you authorize Truly Care and its third-party vendors to conduct such checks and to share the results with potential Care Seekers who consider hiring you.

8. COMMUNICATIONS

By using the Service, you consent to receive communications from Truly Care, including:

• Service-related announcements
• Updates about new features
• Administrative messages
• Marketing communications (which you may opt out of)

You can manage your communication preferences through your account settings.

9. INTELLECTUAL PROPERTY

9.1 Truly Care Intellectual Property

The Service and all content, features, and functionality (including but not limited to text, graphics, logos, button icons, images, audio clips, video clips, data compilations, and software) are owned by Truly Care or our licensors and are protected by copyright, trademark, and other intellectual property laws.

9.2 License to Use the Service

Subject to these Terms, Truly Care grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose. This license does not include:

• Any resale or commercial use of the Service
• Any collection or use of user listings, descriptions, or pricing
• Any derivative use of the Service
• Any downloading or copying of account information
• Any use of data mining, robots, or similar data gathering tools

10. TERMINATION

Truly Care may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.
Upon termination:

• Your right to use the Service will cease immediately
• You remain liable for all amounts due up to and including the date of termination
• Sections of these Terms that by their nature should survive termination shall survive

11. DISCLAIMERS‍

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TRULY CARE SPECIFICALLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• UNINTERRUPTED OR ERROR-FREE SERVICE
• SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE
• THE ACCURACY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE
• THE QUALITY OF ANY CARE SERVICES ARRANGED THROUGH THE SERVICE
• THE ACCURACY, COMPLETENESS, OR RELIABILITY OF AI-GENERATED RESPONSES
• THE SUITABILITY OF AI RECOMMENDATIONS FOR YOUR SPECIFIC SITUATION
• THE PERFORMANCE OR AVAILABILITY OF AI FEATURES

TRULY CARE DOES NOT VERIFY THE SKILLS, DEGREES, QUALIFICATIONS, OR EXPERIENCE OF CARE PROVIDERS EXCEPT TO THE EXTENT OF ANY OPTIONAL VERIFICATION SERVICES EXPLICITLY DESCRIBED ON THE SERVICE.

12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRULY CARE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL.
IN NO EVENT SHALL TRULY CARE'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNTS PAID BY YOU TO TRULY CARE FOR USE OF THE SERVICE DURING THE TWELVE (12) MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Truly Care and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your Platform Participant Content
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Your conduct in connection with the Service

14. DISPUTE RESOLUTION

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your State], without regard to its conflict of law provisions.

14.2 Arbitration

Any dispute arising from or relating to these Terms or the Service shall be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.
The arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration may be conducted in person, through document submission, by phone, or online. The arbitrator may award the same damages and relief as a court would.

14.3 Class Action Waiver

ANY PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED ON A CLASS ACTION BASIS.

14.4 Opt-Out

You may opt out of this arbitration agreement by notifying Truly Care in writing within 30 days of your first use of the Service.

15. MISCELLANEOUS

15.1 Supplemental Terms‍

Truly Care may establish supplemental terms and conditions for specific Platform Participant categories, service features, or business relationships. Such supplemental terms will be provided to applicable Platform Participants and shall be deemed incorporated into these Terms. In the event of conflict between these Terms and any supplemental terms, the supplemental terms shall control for the specific category or service to which they apply.

15.2 Future Services

Truly Care may introduce new services, features, or Platform Participant categories. Such additions will be governed by these Terms unless separate terms are provided.

15.3 Entire Agreement

These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Truly Care concerning the Service.

15.4 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

15.5 No Waiver

Truly Care's failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision.

15.6 Assignment

You may not assign or transfer these Terms or your rights under these Terms without Truly Care's prior written consent. Truly Care may assign or transfer these Terms without your consent.

15.7 Contact Information

For questions about these Terms, please contact us at:
Truly Care, Inc.
2934 ½ Beverly Glen Circle
Los Angeles, CA 90077
privacy@truly.care
424-955-2273

---

By using the Truly Care Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.