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TRULY CARE TERMS OF SERVICE

Last Updated: May 7, 2025

1. INTRODUCTION AND ACCEPTANCE

Welcome to Truly Care. These Terms of Service ("Terms") govern your access to and use of the Truly Care website, mobile applications, and all related services (collectively, the "Service") by all Platform Participants. Truly Care is owned and operated by Truly Care Corp. ("Truly Care," "we," "us," or "our").

"Platform Participants" means any individual, organization, or entity that accesses or uses the Service in any capacity, whether as:

By accessing or using the Service as a Platform Participant, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

Truly Care may modify these Terms at any time to accommodate new services, user types, or business relationships. Any changes will be effective immediately upon posting on the Service. Your continued use of the Service following the posting of revised Terms constitutes your acceptance of such changes. Please review these Terms regularly.

2. ELIGIBILITY AND REGISTRATION

2.1 Eligibility Requirements

To use the Service, you must be at least 18 years of age and legally able to enter into a binding contract. If you are accessing the Service on behalf of a company, organization, or other entity, you represent that you have the authority to bind such entity to these Terms.

Eligibility requirements may vary based on Platform Participant type and intended use of the Service. Corporate and institutional users must have appropriate authorization to enter into these Terms on behalf of their organization.

Care Providers must:

Business and Institutional Platform Participants must:

2.2 Platform Participant Categories

The Service accommodates multiple Platform Participant types, each subject to these Terms and any additional terms specific to their category:

Individual Platform Participants:

Business Platform Participants:

Institutional Platform Participants:

Additional Platform Participant categories may be added as the Service evolves. Specific terms for each category may be provided in supplemental agreements.

2.3 Account Registration

To access certain features of the Service, you must register and create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

You are responsible for:

Truly Care reserves the right to terminate accounts or deny service to any Platform Participant for any reason at our sole discretion.

3. SERVICE DESCRIPTION AND LIMITATIONS

3.1 Service Description

Truly Care operates a comprehensive care ecosystem that connects various Platform Participants in the caregiving marketplace, including:

Core Platform Services:

Business and Institutional Services:

Third-Party Integration Services:

The specific features and services available to you depend on your Platform Participant category and subscription level. Additional terms may apply to specific services or Platform Participant categories.

3.2 AI-Powered Services and Interactions

Truly Care utilizes artificial intelligence ("AI") technology to enhance the Service experience, including but not limited to:

AI Agent Interactions: During your use of the Service, you may interact with AI agents rather than human representatives. AI agents may assist with:

Important Disclosures:

AI Limitations: You acknowledge that AI technology:

Your Responsibilities: When interacting with AI agents, you agree to:

3.3 Due Diligence and Verification Responsibilities

Care Seeker Responsibilities: Care Seekers are solely and entirely responsible for verifying all information provided by Care Providers, including but not limited to:

Required Due Diligence: Before engaging any Care Provider, Care Seekers must conduct their own comprehensive screening process, which should include:

Platform Limitations: Truly Care does NOT:

Safety Recommendations: For your safety and peace of mind, Truly Care strongly recommends:

Disclaimer of Responsibility: By using the Service, Care Seekers acknowledge and agree that they bear full responsibility for all hiring decisions and that Truly Care shall not be liable for any damages, injuries, losses, or other consequences resulting from Care Provider actions, omissions, qualifications, or misrepresentations. This responsibility exists regardless of whether optional verification services have been used.

3.4 Service Limitations

Truly Care is not an employment agency or employer of Care Providers. We do not:

Care Seekers and Care Providers are solely responsible for evaluating each other's suitability, including conducting their own screening, interviews, reference checks, and any other necessary due diligence.

4. USER CONTENT AND CONDUCT

4.1 Platform Participant Content

"Platform Participant Content" includes any information, data, text, photos, videos, or other materials that Platform Participants submit to the Service. By submitting Platform Participant Content, you grant Truly Care a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, and display your Platform Participant Content in connection with the Service.

You represent and warrant that:

4.2 Prohibited Content and Conduct

All Platform Participants agree not to engage in any of the following:

Truly Care reserves the right to remove any Platform Participant Content or suspend accounts that violate these prohibitions.

5. SUBSCRIPTIONS AND PAYMENTS

5.1 Subscription Plans

Truly Care offers both free basic services and premium subscription plans with additional features. Different subscription tiers and pricing may be available for different Platform Participant categories. Details of subscription plans, including pricing and features, are available on the Service.
When you purchase a subscription:

5.2 Payment Processing

Truly Care uses third-party payment processors to facilitate payments between Platform Participants and for subscription services. By using these payment features, you agree to comply with the terms and conditions of our payment processors.
For payments between Care Seekers and Care Providers:

5.3 Fees and Refunds

All fees are clearly disclosed before purchase. Subscription fees are charged in advance and are non-refundable except:

6. PRIVACY AND DATA SECURITY

Truly Care collects and processes personal information from all Platform Participants, including data from AI agent interactions, as described in our Privacy Policy, which is incorporated by reference into these Terms. By using the Service, you consent to our data practices as described in the Privacy Policy.


AI agent interactions may be recorded, analyzed, and used to improve our services. This may include conversation logs, response patterns, and user feedback.


We implement reasonable security measures to protect your information but cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

7. BACKGROUND CHECKS AND VERIFICATION

7.1 Optional Verification Services

Truly Care may offer optional verification services to various Platform Participant categories, including identity verification and background checks. These services are provided by third-party vendors and are subject to additional terms.
You understand and agree that:

7.2 Consent for Background Checks

If you are a Care Provider who elects to undergo a background check through the Service, you authorize Truly Care and its third-party vendors to conduct such checks and to share the results with potential Care Seekers who consider hiring you.

8. COMMUNICATIONS

By using the Service, you consent to receive communications from Truly Care, including:

You can manage your communication preferences through your account settings.

9. INTELLECTUAL PROPERTY

9.1 Truly Care Intellectual Property

The Service and all content, features, and functionality (including but not limited to text, graphics, logos, button icons, images, audio clips, video clips, data compilations, and software) are owned by Truly Care or our licensors and are protected by copyright, trademark, and other intellectual property laws.

9.2 License to Use the Service

Subject to these Terms, Truly Care grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose. This license does not include:

10. TERMINATION

Truly Care may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.
Upon termination:

11. DISCLAIMERS

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TRULY CARE SPECIFICALLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, INCLUDING BUT NOT LIMITED TO:

TRULY CARE DOES NOT VERIFY THE SKILLS, DEGREES, QUALIFICATIONS, OR EXPERIENCE OF CARE PROVIDERS EXCEPT TO THE EXTENT OF ANY OPTIONAL VERIFICATION SERVICES EXPLICITLY DESCRIBED ON THE SERVICE.

12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRULY CARE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL.
IN NO EVENT SHALL TRULY CARE'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNTS PAID BY YOU TO TRULY CARE FOR USE OF THE SERVICE DURING THE TWELVE (12) MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Truly Care and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

14. DISPUTE RESOLUTION

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your State], without regard to its conflict of law provisions.

14.2 Arbitration

Any dispute arising from or relating to these Terms or the Service shall be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.
The arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration may be conducted in person, through document submission, by phone, or online. The arbitrator may award the same damages and relief as a court would.

14.3 Class Action Waiver

ANY PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED ON A CLASS ACTION BASIS.

14.4 Opt-Out

You may opt out of this arbitration agreement by notifying Truly Care in writing within 30 days of your first use of the Service.

15. MISCELLANEOUS

15.1 Supplemental Terms

Truly Care may establish supplemental terms and conditions for specific Platform Participant categories, service features, or business relationships. Such supplemental terms will be provided to applicable Platform Participants and shall be deemed incorporated into these Terms. In the event of conflict between these Terms and any supplemental terms, the supplemental terms shall control for the specific category or service to which they apply.

15.2 Future Services

Truly Care may introduce new services, features, or Platform Participant categories. Such additions will be governed by these Terms unless separate terms are provided.

15.3 Entire Agreement

These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Truly Care concerning the Service.

15.4 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

15.5 No Waiver

Truly Care's failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision.

15.6 Assignment

You may not assign or transfer these Terms or your rights under these Terms without Truly Care's prior written consent. Truly Care may assign or transfer these Terms without your consent.

15.7 Contact Information

For questions about these Terms, please contact us at:
Truly Care, Inc.
2934 ½ Beverly Glen Circle
Los Angeles, CA 90077
privacy@truly.care
424-955-2273

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By using the Truly Care Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.