Notice at Collection

Last Updated: June 2026

Notice Regarding Truly Care

As of June 30, 2026, Truly Care has ceased active business operations and is no longer offering caregiver hiring, matching, or related services. This website is being maintained for informational purposes only during the company’s wind-down process. The Notice of Action, Terms of Service and Privacy Policy reflect the policies that were in effect during Truly Care’s active business operations. They are provided for historical reference and record keeping purposes. Any personal information submitted through this website after June 30, 2026, will be handled in accordance with the Privacy Policy below. We encourage visitors not to submit sensitive personal information through the website.

If you have questions regarding Truly Care’s wind-down process or prior use of the platform, please contact community@truly.care.

As of July 15, 2025

This Notice explains how Truly Care collects, stores, protects, and shares your information, and with whom we share it. Please note that not all of the items listed below may be relevant to you. For example, we would not have your financial information unless and until you subscribe to the services offered by Truly Care. 

Categories of Personal Information 

When accessing or using the services offered by Truly Care on its website, we may collect the following categories of “personal information” and “sensitive personal information” as defined by the California Consumer Privacy Act, as amended (the “CCPA”): 

1. Identifiers, such as name and location;
2. Personal information, as defined in the California customer records law, such as contact (including email and telephone number) and financial information;
3. Characteristics of protected classifications under California or federal law (if you choose to provide them), such as age, gender identity, marital status, sexual orientation, race, ancestry, national origin, religion, and medical conditions;
4. Commercial information, such as transaction information and purchase history;
5. Biometric information;
6. Internet or network activity information, such as browsing history and interactions with our Sites and App;
7. Geolocation data, such as mobile device location;
8. Audio, electronic, visual and similar information, such as photos and videos;
9. Sensory data, such as audio or video recordings of you;
10. Professional or employment-related information, such as work history and prior employer;
11. Non-public education information;
12. Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics; and
13. Sensitive personal information.

The categories of sensitive personal information are account log-in and password, financial data, or other credentials allowing access to your account, biometric information, and any other sensitive personal information you may provide in your account about yourself.

Purposes for Collection

We may collect your personal information and sensitive personal information to:

1. Provide and maintain Our service;
2. Manage Your account;
3. Perform a contract;
4. Contact You;
5. Provide You with news;
6. Manage Your requests;
7. Facilitate business transfers;
8. As needed for legal or safety reasons; and
9. For other purposes, such as data analysis.

Selling or Sharing Personal Information 

We may share Your personal information with the following purposes:

1. With Service Providers;
2. For business transfers;
3. With Affiliates;
4. With business partners;
5. With other users; and
6. With Your consent.

Opt Out

You have the right to direct Us to not sell Your personal information. To submit an opt-out request please email us at [privacy@truly.care] with “CCPA Opt-Out” in the subject line.

Data Retention 

We keep your personal information only as long as we need it for the legal basis relied upon and as permitted by applicable law. 

Privacy Policy

You can read Truly Care’s full Privacy Policy by going to: https://www.truly.care/privacy-policy